Service Area : USA 

Artificial Intelligence Penetrates Healthcare in 2025

January 13, 2025

The healthcare system in 2025 in the United State is facing multiple challenges including: a mandate for reducing cost of care throughout the system, protecting against cybersecurity threats, maintaining a viable workforce, instituting health equity and implementing responsible artificial intelligence technology.

Early adopters are already using AI to bring efficiency to healthcare systems operations. In 2025 retraining the workforce, across the board from administrative workers to clinical providers must be included in strategic plans and budgets, so that healthcare professionals will understand how to be more effective using AI to make clinical determinations and engage their patients. Using AI to assist in care delivery, and clinical and patient monitoring requires serious oversight that includes ethical considerations to prevent bias. Additionally, scaling AI across the healthcare landscape will require careful data governance to ensure data quality and transparency that will foster trust among the many healthcare stakeholders from administrators to clinicians to patients.

There are certain priorities to consider when implementing AI. They include:

Responsible AI adoption that has an underlying infrastructure of strong governance frameworks that prioritizes ethical use and prevents bias and errors.

Measurable Benefits that are analyzed and evaluated by the key personnel as you move ahead in the areas of:

operational efficiency,

customer service,

clinical support.

Ensuring that AI is enhancing and NOT replacing human decision making and input, and there is robust human oversight. AI’s role is to assist by processing large datasets and providing insights, enabling healthcare professionals to have the information they need to focus on patient care.

Budgeting time and funds for retraining the healthcare workforce and building trust. When healthcare professionals understand how AI works, and its role as a supportive tool that complements their expertise, rather than as a potential replacement, the long-term viability of this technology will be reinforced.

The New Year will see the introduction of innovative AI-based medical applications and devices, as well as various iterations of robots and online analytical tools, all targeted to improving care an enabling better communication with patients. It will not resolve, but will help to analyze, the complex issues involved in the cost of care and in problems of equity and cybersecurity that remain challenges going forward. However, with proper focus, we will advance. hopefully in a good way for a good year.

THE FUTURE OF HEALTHCARE 2025 West Monroe, a global business and technology consulting firm. Erik Brown, Senior Partner, Technology & Experience, Cameron Cross Partner, Technology & Experience January, 2025

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